Refund Policy

This policy defines the conditions under which refunds may be requested for our products. It distinguishes between templates distributed through the Bubble Marketplace and the Brikl Chrome Extension, specifying the applicable deadlines, eligibility requirements, and usage-related limitations for each.

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1. Templates & Plugins

This section outlines the refund conditions applicable to templates and plugins sold through the Bubble Marketplace, including eligibility requirements, review procedures, and commission-related adjustments.

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1.1. General Policy

Templates and plugins are distributed and sold exclusively through the Marketplace of Bubble. As a result, all transactions, payments, and primary refund handling are governed by Bubble’s official Marketplace policies and terms. We do not process payments directly for these products.

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1.2. Refund Request Process

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1.2.1. Initial Request

Any refund request must first be submitted directly to Bubble through the official Marketplace support system. Bubble is responsible for reviewing and processing refund requests according to their internal policies.

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1.2.2. Secondary Contact

If the request has been reviewed by Bubble and the user wishes to contact us for additional clarification or support, we may review the situation independently. However, this does not guarantee approval outside of Bubble’s final decision.

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1.3. Eligibility Conditions

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1.3.1. Usage Condition

To be eligible for a refund, the template or plugin must not have been substantially used, modified, deployed to a live environment, or integrated into a production project. Products that have been heavily customized or used in a commercial project may not qualify.

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1.3.2. Time Limit

Refund requests must be submitted within 14 days from the date of purchase. Requests made after this period may not be considered.

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1.3.3. Compliance with Marketplace Rules

All refund requests must comply with Bubble Marketplace policies and any additional requirements they impose. If a request violates Marketplace terms, it may be denied regardless of our internal review.

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1.4. Refund Amount

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1.4.1. Commission Deduction

If a refund is approved directly by us, the refundable amount will correspond to the net amount we received from the sale. Since Bubble retains a 25% commission, the refunded amount will be equal to 75% of the original purchase price.

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1.4.2. No Commission Reimbursement

We are not responsible for reimbursing the Marketplace commission retained by Bubble. The deducted 25% commission cannot be refunded by us under any circumstances.

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1.5. Abuse Prevention

We reserve the right to decline refund requests in cases of abuse, repeated claims, or evidence of temporary product usage prior to requesting reimbursement.

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2. Brikl Chrome Extension

This section defines the refund terms applicable specifically to the Brikl Chrome Extension, including eligibility requirements, usage conditions, and the independent review process for refund requests.

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2.1. General Policy

The Brikl Chrome Extension is managed and distributed independently. Purchases are not governed by the Bubble Marketplace refund policy. As the provider of this product, we are solely responsible for reviewing and processing refund requests related to the extension.

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2.2. Refund Request Process

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2.2.1. Submission

All refund requests must be submitted directly through our official support channel and must include proof of purchase along with a clear explanation of the issue encountered.

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2.2.2. Review

Each request is reviewed individually. We reserve the right to request additional information in order to properly assess the situation before issuing a decision.

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2.3. Eligibility Conditions

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2.3.1. Time Limit

Refund requests must be submitted within 14 days from the date of purchase.

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2.3.2. Valid Reason

Refunds may be granted in cases of reproducible technical malfunction, major compatibility issues, or significant defects that prevent normal use of the extension.

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2.3.3. Usage Threshold

The extension includes a tracking system that records the number of components copied per user. If 50 or more components have been copied and no verified technical issue attributable to our product is identified, the request will not be eligible for a refund.

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2.3.4. Non-Eligible Cases

Refunds will not be granted in cases of change of mind, misunderstanding of product functionality, minor issues that do not affect core performance, or improper use of the extension.

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2.4. Abuse Prevention

We reserve the right to deny refund requests in cases of repeated claims, abusive behavior, or evidence of excessive usage prior to the request.

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2.5. Final Decision

All refund decisions for the Brikl Chrome Extension are made at our sole discretion after review of the request and relevant circumstances.